Privacy Policy

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Privacy Policy

At Rochelles Essentials, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Collecting Personal Information

When you visit our site or place an order, we collect certain information necessary to process your transactions and improve your browsing experience. This includes:

  • Order Information: Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: Your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2. Using Your Personal Information

We use the personal information we collect generally to fulfill any orders placed through the site. This includes:

  • Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
  • Communicating with you regarding your orders or customer service inquiries (such as handling damaged item claims sent to info@rochellesessentials.com).
  • Screening our orders for potential risk or fraud.
  • Providing you with information or advertising relating to our skincare products, when in line with the preferences you have shared with us.

3. Sharing Your Personal Information

We only share your personal information with trusted third parties to help us use it as described above. For example:

  • We use Ecwid to power our online store.
  • We use standard shipping carriers and payment processors to complete your transactions and deliver your orders.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Use of Cookies

Our website uses "Cookies" (small data files placed on your device or computer) to help track store activity, maintain your shopping cart items, and understand how visitors interact with our site. You can choose to disable cookies through your individual browser settings, though doing so may affect your ability to use certain features of our online store.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to ask that it be corrected, updated, or deleted, or to restrict its processing. If you would like to exercise any of these rights, please contact us using the information below.

6. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us by email at:

  • Email: info@rochellesessentials.com
  • My Account
  • Track Orders
  • Shopping Bag
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Please Note: Due to the personal and handmade nature of our products, all sales are final. We do not accept returns or exchanges. If your order arrives damaged or incorrect, please reach out to us within 48 hours of delivery so we can make it right.