Shipping & Payment Info
Thank you for shopping with Rochelles Essentials. Below you will find everything you need to know about how we process, ship, and accept payments for your orders.
1. Shipping & Delivery
We want to get your skincare products into your hands as quickly and safely as possible!
- Shipping Zones: We currently ship to all addresses within the United States.
- Processing Time: Orders are processed within 2–4 business days (excluding weekends and holidays) before they are handed over to our shipping carriers.
- Delivery Times & Costs: Shipping fees are calculated dynamically at checkout based on your delivery address and the weight of your order. Once shipped, standard delivery typically takes 3–7 business days. You will receive a tracking number via email as soon as your order is on its way.
2. Returns, Damages, & Lost Packages
- Returns & Exchanges: Due to the personal care and hygienic nature of handcrafted skincare products, all sales are final. We do not accept returns or exchanges.
- Damaged Items: If an item arrives damaged during transit, we will gladly replace it. You must submit clear photographic or video proof of the damaged product and its packaging to info@rochellesessentials.com within 7 days of the delivery date. Please note that additional shipping and handling fees may apply to the replacement shipment.
- Lost Packages: Rochelles Essentials is not responsible for packages that are lost, stolen, or delayed once they are accepted by the shipping carrier. Please double-check your shipping address at checkout, as we cannot redirect packages after they leave our facility.
3. Payment Options & Security
To ensure a secure and seamless shopping experience, we accept a variety of trusted payment methods at checkout, including:
- Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
- Digital Wallets: Apple Pay and Google Pay (where available).
All transactions are securely encrypted and processed through our integrated payment gateways. Your full payment details are never stored on our servers. Payment is required in full at the time of purchase before your order can be processed.
Contact Us
If you have any questions regarding your shipment, an order status, or payment methods, please don't hesitate to reach out:
- Email: info@rochellesessentials.com