Terms & Conditions

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Terms & Conditions

Welcome to Rochelles Essentials. This page outlines a legal contract between our business and the users of our site and services. By accessing this website or purchasing our skincare products, you agree to comply with and be bound by the following terms. Please review them carefully.

1. Requirements for Use & Store Accounts

By using this site, you represent that you are at least the age of majority in your state or province of residence. You agree to provide current, complete, and accurate purchase and account information for all store orders. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if any rules are violated.

2. No Refunds Policy

Due to the personal care, hygienic, and handcrafted nature of our skincare products, all sales are final. We do not offer refunds, returns, or exchanges for change of mind, skin sensitivities, or any other reasons once an order has been processed and shipped.

3. Damaged or Defective Items

We take great care in packaging your products, but mishaps can happen during transit. If your item arrives damaged, we will send a replacement under the following conditions:

  • Proof Required: You must submit clear photographic or video proof of the damaged item and its packaging to our customer service team at info@rochellesessentials.com.
  • Timeframe: Damage claims must be submitted within 7 days of the delivery date shown on your tracking information.
  • Shipping Fees: While we will replace the damaged product itself, additional shipping and handling fees may apply to the replacement shipment.

4. Site Ownership & Copyright Protection

This website is owned and operated by Rochelles Essentials. All content offered on this website and within our store pages—including but not limited to text, graphics, logos, formulas, images, and product descriptions—is the intellectual property of Rochelles Essentials and is protected by applicable copyright and trademark laws. You may not reproduce, duplicate, or exploit any material without our express written consent.

5. Liabilities & Responsibilities of Our Business

Our skincare products are intended for external use only. We recommend performing a patch test before using any new product. Rochelles Essentials is not liable for any adverse skin reactions, allergies, or misuse of our products. To the maximum extent permitted by law, our business shall not be liable for any direct, indirect, or incidental damages resulting from your use of our site or products.

Furthermore, we are not responsible for lost, stolen, or delayed packages once they are handed over to the shipping carrier.

6. Termination of Contract

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. We reserve the right to terminate your access to the website or services without notice if, in our sole judgment, you fail to comply with any term or provision of these Terms & Conditions.

7. Notification Upon Modification of Terms

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those updates.

Contact Information

If you have any questions regarding these terms, please reach out to us at:

  • Email: info@rochellesessentials.com
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Please Note: Due to the personal and handmade nature of our products, all sales are final. We do not accept returns or exchanges. If your order arrives damaged or incorrect, please reach out to us within 48 hours of delivery so we can make it right.