Thank you for shopping with Rochelles Essentials. Because our skincare products are handcrafted, personal care items, we maintain strict safety and hygiene standards. Please review our policy regarding returns, damages, and exchanges below.
Due to the hygienic and personal care nature of our skincare products, all sales are final.
We take immense care in hand-crafting and securely packaging your items, but we understand that damage can occasionally happen during transit. If your item arrives defective or damaged, we will gladly issue a replacement product under the following strict guidelines:
Because all items are non-returnable, we do not offer monetary refunds or product exchanges under any circumstances. In the verified event of transit damage, your sole remedy is a direct replacement of the exact item purchased, subject to the conditions outlined in Section 2.
If you have questions about our policy, or if you need to submit a damage claim for an item you received, please reach out to us directly: